Constituent

The inbox of a district. Cases, not tickets. A person on the other end.

The floor

• Wren

  Intake

  Housing hold — 12 in queue

  Hand this off

• Pax

  Agency

  Waiting on HRA callback

  Hand this off

• Nell

  Close

  Three ready for the member's signature

  Hand this off

Cases

• Nudge HRA on the callback

  File

• Prep three signature packets

  File

• Triage housing holds

  File